Lead Business Systems Analyst

Business Analysis and Implementation Management​

With proven excellence as both a client-facing Business Analyst and a development-facing Business Systems Analyst, I excel in bridging the gap between stakeholders and technical teams. Over recent years, my role has evolved into Implementation Management, where I successfully oversee complex technical projects from inception to completion.

I thrive on the challenge of solving intricate logic puzzles, ensuring my team delivers solutions that satisfy clients within budget and on schedule.

My expertise spans:

Design & Prototyping

Creating wireframe mockups, prototypes, and redesigning user interfaces and web apps.​

Documentation

Developing functional specifications, detailed design documents, data maps, and flow diagrams.

Process Improvement

Introducing new procedures, processes, and documentation templates to enhance organizational efficiency.

Proposal Development

Crafting compelling proposals and accurate estimations.​

Requirements Engineering

Crafting compelling proposals and accurate estimations.​

Testing & Training

Designing test plans and scripts, producing user guides, and preparing training materials. ​

I am dedicated to leveraging technology to drive success and am passionate about fostering positive relationships with customers, stakeholders, and development teams. My strong expertise in delivering successful system implementations has consistently enhanced customer satisfaction and retention.

Experience

Technical Skills

UX Design / Flowcharting

Figma | Axure | Balsamiq | Visio | Lucidchart | wireframe mock-ups | prototypes

Software Delivery

client-server | SaaS | web | mobile | web/mobile hybrid

Leadership & Guidance

strategic planning | process improvement | team / project management | mentorship

Methodologies

full software development lifecycle (SDLC) | Waterfall | Agile | Kanban

Compliance

Sarbanes-Oxley (SOX) | HIPAA X12N | FEMA NIMS ICS | ADAP ADR (HIV/AIDS drug data reporting)

Industries

healthcare/insurance | retail | emergency management | biotechnology | telecommunications | utilities | government | information technology

Productivity

Word | Excel | Access | PowerPoint | MS Project | SharePoint

Database Analytics & Reporting

SQL | HTML | XML | Visual Basic | Crystal Reports | ODT

Collaboration

SharePoint | Confluence | Google Drive | Box | Dropbox

QA / Issue Tracking

Jira | Zendesk | PVCS Tracker | Bugzilla | ALM

Other

Whaddya got? Yes, probably that, too. If not, I’ll learn it and become a subject matter expert before you know it.