Lead Business Systems Analyst

Business Analysis and Implementation Management​

With proven excellence as both a client-facing Business Analyst and a development-facing Business Systems Analyst, I excel in bridging the gap between stakeholders and technical teams. Over recent years, my role has evolved into Implementation Management, where I successfully oversee complex technical projects from inception to completion.

I thrive on the challenge of solving intricate logic puzzles, ensuring my team delivers solutions that satisfy clients within budget and on schedule.

My expertise spans:

Design & Prototyping

Creating wireframe mockups, prototypes, and redesigning user interfaces and web apps.​


Developing functional specifications, detailed design documents, data maps, and flow diagrams.

Process Improvement

Introducing new procedures, processes, and documentation templates to enhance organizational efficiency.

Proposal Development

Crafting compelling proposals and accurate estimations.​

Requirements Engineering

Crafting compelling proposals and accurate estimations.​

Testing & Training

Designing test plans and scripts, producing user guides, and preparing training materials. ​

I am dedicated to leveraging technology to drive success and am passionate about fostering positive relationships with customers, stakeholders, and development teams. My strong expertise in delivering successful system implementations has consistently enhanced customer satisfaction and retention.



Business Systems Analyst
(0.5 years)

Leverage analysis expertise to large, complex, cross-functional team to integrate newly acquired B2B customer support into Google’s support stack.

Blue Shield of California

Business Systems Analyst III
(0.9 years)

Managed projects to administer subject matter expertise and guidance to developers and project resources for Facets digital transformation for the $21 billion nonprofit health plan that serves 4.5 million members.

Robert Half International

Business Systems Analyst III
(7.5 years)

Solutioned projects in $5-12M annual portfolio, including project to re-platform central CRM solution.  Created new UI/UX style guide, requirements solution design documentation, mentored new BSAs.


Business Systems Analyst III
(1.5 years)

Executed projects for store associate-facing solutions at specialty retailer with $4.5B global, 600+ stores, 6 websites, & 7 catalogs under the Williams-Sonoma, Pottery Barn, PB Kids, PB Teen, & West Elm brands.


Lead Implementation Manager
(1.5 years)
  • Managed project implementations for more than 70 new customers to be fully operational in under 45 days
  • Developed and delivered customized plans and processes to support growth and sustainability for enterprise and mid-market portfolios
  • Led cross functional collaboration, strategic planning, and content development to support customer retention and growth
  • Supported Sales, Customer Success, and Customer Support teams as a trusted advisor and strategic resource to provide technical expertise

Managed implementations and customized integration strategies for enterprise clients in startup software company empowering IT teams to enhance their SaaS portfolios with multi-dimensional insights.

Noggin IT

Lead Business Systems Analyst / Implementation Consultant
(6 years)
  • Recruited, trained, and managed a new team of four business analysts / implementation consultants
  • Maintained project profitability of greater than 52% for all U.S. team project implementations for the past fiscal year, while also maintaining Superior score (10/10) for customer satisfaction for the same period
  • Instituted new requirements gathering process, increasing actionable item visibility by an estimated 30% and showcasing product’s UI and workflow capabilities to clients
  • Developed resource availability and project status matrices for U.S. team’s portfolio of top 15 clients
  • Performed cost-benefit and ROI analyses for proposed systems to aid management in making implementation decisions; saved client more than $50,000 on unnecessary integration costs
  • Analyzed and delivered recommendations to address existing and potential trouble areas in the clients’ processes, reducing preparation time by up to 20% from previous project cycles
  • Researched and solutioned approaches to ensure 100% compatibility and interoperability of system integrations, utilizing Agile User Stories and Waterfall business requirement and functional design documentation
  • Created systems models, specifications, diagrams, and flow charts to provide direction to solution teams
  • Instituted orientation and training to system administrators, trainers, and end users, and support teams, including one client’s team of more than 50 emergency operations personnel

Managed multiple successful system implementations of Noggin’s highly configurable SaaS platform for crisis and emergency management,  work safety, business continuity, and operational security for clients in the U.S., UK, and Australia, including San Diego Gas & Electric, SoCalGas, NASA/JPL, Allstate, and the American Red Cross.


Lead Business Systems Analyst
(1.5 years)
  • Led the BA workstream for the implementation and management of client implementations for >$475M healthcare technology business
  • Generated $400M in revenue from redesign initiatives for new SaaS platform
  • Led projects which transformed technology footprint to a HIPAA-compliant solution that was modernized, fully redundant, and secure

Administered all areas of project implementation and change management for small company providing SaaS pharmacy benefits management (PBM) system, designed to assist organizations that serve complex populations to ensure vital services reached those most in need of them. This included uninsured and underinsured people, inmates, parolees, cancer patients, people living with HIV/AIDS, at-risk patients, and behavioral health patients.

Feral Creative

Principal Analyst
(1 years)

Accessibility remediation at independent design studio to ensure enterprise client’s PDF documents are accessible through use of assistive technology for readers with disabilities.

Technical Skills

UX Design / Flowcharting

Figma | Axure | Balsamiq | Visio | Lucidchart | wireframe mock-ups | prototypes

Software Delivery

client-server | SaaS | web | mobile | web/mobile hybrid

Leadership & Guidance

strategic planning | process improvement | team / project management | mentorship


full software development lifecycle (SDLC) | Waterfall | Agile | Kanban


Sarbanes-Oxley (SOX) | HIPAA X12N | FEMA NIMS ICS | ADAP ADR (HIV/AIDS drug data reporting)


healthcare/insurance | retail | emergency management | biotechnology | telecommunications | utilities | government | information technology


Word | Excel | Access | PowerPoint | MS Project | SharePoint

Database Analytics & Reporting

SQL | HTML | XML | Visual Basic | Crystal Reports | ODT


SharePoint | Confluence | Google Drive | Box | Dropbox

QA / Issue Tracking

Jira | Zendesk | PVCS Tracker | Bugzilla | ALM


Whaddya got? Yes, probably that, too. If not, I’ll learn it and become a subject matter expert before you know it.