Professional Profile

Managed implementations and customized integration strategies for enterprise clients in startup software company empowering IT teams to enhance their SaaS portfolios with multi-dimensional insights.

• Managed project implementations for more than 70 new customers to be fully operational in under 45 days
• Developed and delivered customize plans and processes to support growth and sustainability for enterprise and mid-market portfolios
• Led cross functional collaboration, strategic planning, and content development to support customer retention and growth
• Supported Sales, Customer Success, and Customer Support teams as a trusted advisor and strategic resource to provide technical expertise

Managed multiple successful system implementations of Noggin’s highly configurable SaaS platform for crisis and emergency management,  work safety, business continuity, and operational security for clients in the U.S., UK, and Australia, including San Diego Gas & Electric, SoCalGas, NASA/JPL, Allstate, and the American Red Cross.

• Recruited, trained, and managed a new team of four business analysts / implementation consultants
• Maintained project profitability of greater than 52% for all U.S. team project implementations for the past fiscal year, while also maintaining Superior score (10/10) for customer satisfaction for the same period
• Instituted new requirements gathering process, increasing actionable item visibility by an estimated 30% and showcasing product’s UI and workflow capabilities to clients
• Developed resource availability and project status matrices for U.S. team’s portfolio of top 15 clients
• Performed cost-benefit and ROI analyses for proposed systems to aid management in making implementation decisions; saved client more than $50,000 on unnecessary integration costs
• Analyzed and delivered recommendations to address existing and potential trouble areas in the clients’ processes, reducing preparation time by up to 20% from previous project cycles
• Researched and solutioned approaches to ensure 100% compatibility and interoperability of system integrations, utilizing Agile User Stories and Waterfall business requirement and functional design documentation
• Created systems models, specifications, diagrams, and flow charts to provide direction to solution teams
• Instituted orientation and training to system administrators, trainers, and end users, and support teams, including one client’s team of more than 50 emergency operations personnel

Administered all areas of project implementation and change management for small company providing SaaS pharmacy benefits management (PBM) system, designed to assist organizations that serve complex populations to ensure vital services reached those most in need of them. This included uninsured and underinsured people, inmates, parolees, cancer patients, people living with HIV/AIDS, at-risk patients, and behavioral health patients.

• Led the BA workstream for the implementation and management of client implementations for >$475M healthcare technology business
• Generated $400M in revenue from redesign initiatives for new SaaS platform
• Led projects which transformed technology footprint to a HIPAA-compliant solution that was modernized, fully redundant, and secure

Executed projects for store associate-facing solutions at specialty retailer with $4.5B global, 600+ stores, 6 websites, & 7 catalogs under the Williams-Sonoma, Pottery Barn, PB Kids, PB Teen, & West Elm brands.